FAQs Archive - Fat Straws Boba & Mochi Donuts

Q: Why do you not open early in the morning?

We tried to open earlier but unfortunately that wasn't cost efficient as we didn't have enough sale to off set the cost of labor. Most people don't know that it takes 90 mins to make boba. We make fresh boba every 4 hours since boba is not good any longer than that. Our mochi donuts are made fresh daily and it is a 5 hour process to produce the perfect crispy and chewy fried pastries.

Q: What Do You Do With My Information?

We use your personal information for our customer demographics analysis purpose only. We will not sell or otherwise provide your Personally Identifiable Information to a third party (unless compelled by law), or make any other use of your personal information, for any purpose which is not incidental to your use of our FUNatics loyalty program. For the removal of doubt, Personally Identifiable Information will not be used for any purpose that a reasonable person in your position would not expect. We may be legally required to disclose your Personally Identifiable Information, if such disclosure is (a) required by subpoena, law, or other legal process; (b) necessary to assist law enforcement officials or government enforcement agencies; (c) necessary to investigate violations of or otherwise enforce our Legal Terms; (d) necessary to protect us from legal action or claims from third parties including you and/or other Members; and/or (e) necessary to protect the legal rights, personal/real property, or personal safety of Fat Straws Inc., our Users, employees, and affiliates.

Q: Does Fat Straws Offer Franchise Opportunities?

Interested in Fat Straws franchising information? Please fill out our Preliminary Franchising Inquiry Form .

Q: What are Mochi Donuts?

Our unique fried pastry originated in Japan and are known for their crispy exterior and chewy inside. Fat Straws mochi donuts are made with mochi flour (Japanese sweet rice flour). Each mochi donut is handed dipped in house-made glaze.

Q: Can I pre-order Mochi Donuts?

Yes, you can pre-order mochi donuts for future dates. - Pre-orders can be 100% refunded if cancelled 48 hours before the pick up or delivery date/time. - If orders are not picked up within 2 hour of scheduled time, Fat Straws reserves the right to sell orders. - Sorry, no refunds or credits for no shows or same day cancellations. Mochi donuts are perishable and cannot be kept overnight for delayed pick-up. Fat Straws does not offer refunds based upon customer error or palette preferences. There are many opportunities to sample our products to make sure you will like what you order. Most items such as mochi donuts and drinks are available for individual purchase in-store. Please note: We have a first-come first-served policy. We CANNOT set aside donuts if you are not in-store or purchase through our “Order Online” option.

Q: Do you ship Mochi Donuts?

We do not ship. Mochi donuts are best when consumed on the same day they are made. The logistical problems getting the mochi donuts to arrive fresh and undamaged have simply proved to be too difficult to solve.

Q: Are Your Products Gluten-Free?

WE ARE NOT A GLUTEN-FREE FACILITY. However, most of our products are gluten free including our boba & jellies. Our Fruit Teas and Brewed Teas are gluten free. Please let our team know about any potential allergies when ordering. (Mochi donuts are not gluten free. They contain wheat) .

Q: Do You Have Vegan Options?

YES! We offer Almond Milk, Oat Milk and Coconut Milk as dairy substitutes for your brewed teas. Our boba and jellies suitable for vegans. Our frescas and fruit teas are also vegan. We also have sugar substitutes instead of honey so just ask our TEAm member when ordering and they'll help you. Mochi donuts are not vegan.

Q: Do You Have Any Nutritional Information?

Our nutritional information can be found under the menu page.

Q: How Can I Get a Job at Fat Straws?

To submit an application for employment, please visit our " Jobs " page. Minimum age to work at Fat Straws is 16 years old. We do not hire temporary or seasonal help due to our extensive training program. Due to the large amount of applications we receive daily, please refrain from calling our stores to inquire on status. We will review and get back to candidates accordingly.

12.28 2020