“I think we really put a lot of effort into our hospitality and how we engage with our customers and how we engage with our team. It’s not just about clocking in and out or collecting a paycheck, but really, it’s about how we impact each other.”
-Terry Pham, Founder & CEO Fat Straws
As a child of Vietnamese immigrants, Terry Pham grew up around his grandmother and her ritual of drinking tea. He also spent countless hours helping his mother manage 7-Eleven stores. So when the dot-com bubble burst Terry’s IT career, it was only fitting he went back to his roots, ironically, to launch a new career with another bubble. Jennifer was born in South Korea and immigrated to the U.S. at the age of 10. She grew up in Los Angeles drinking boba since the early 1990’s. Terry and his wife Jennifer opened the first Fat Straws in 2002 and, despite a challenging economic climate, grew 15-20% each year. In 2007, Fat Straws launched its second store in north Dallas. Even the 2008 recession didn’t slow Fat Straws’ continued growth, due in part to Phams’ focus on quality control, outstanding service, community-based marketing and an emphasis on strong relationships–with customers and employees. Both Jennifer and Terry are committed to implementing principles of service and charity within the workplace.